Refund policy

Returns, Exchanges, and Refunds

We encourage you to carefully inspect your items upon receipt.

Returns and exchanges are accepted within 14 business days of delivery for any unworn jewelry. Items must arrive at our headquarters within 14 business days of the delivery date confirmed by the carrier. They must be new, undamaged, unused, and in their original condition, with all original packaging.

Upon receipt of your package, our team will conduct an inspection within 5 business days to ensure the item meets the return conditions. Engraved jewelry and custom-made creations are not eligible for return or exchange.

For any return or exchange request, please contact us beforehand by email at info@pamela-and-co.com. For exchanges, please specify the item(s) you would like in exchange.

After our confirmation, you can return your order to the address we will provide.

Important: Please include your online order number (found in the confirmation email or on your invoice) to facilitate the processing of your request.

Return shipping costs are the responsibility of the customer. We recommend using a reliable delivery service with tracking and, if possible, insurance, to avoid any risk of loss. Pamela & Co cannot be held responsible for lost packages.

If all conditions are met, you will receive a confirmation email as soon as the return is validated and will be fully refunded.

We reserve the right to refuse any return or exchange made after the deadline or not meeting the above conditions.